Privacy Policy
Effective Date: 1 August 2023
Last Updated: September 2025
C Bargara Resort (“we”, “our”, “us”) is committed to protecting your privacy and managing personal information in a way that is transparent, secure and compliant with Australian law.
This Privacy Policy applies to all visitors, guests and users of our website www.cbargara.com.au and related online booking platforms.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme.
1. Consent
By using our website or providing your personal information, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information in connection with accommodation bookings and guest services:
2.1 Personal Identifiers
- Full name
- Email address
- Phone number
- Residential or postal address
- Government-issued identification (e.g. driver’s licence or passport)
2.2 Payment Information
- Credit or debit card details
- Transaction information We use secure payment processors and do not store card details in plain text.
2.3 Booking & Communication Data
- Reservation details
- Guest preferences
- Messages and communications with our team
2.4 Reviews and User Content
Feedback, ratings and other content voluntarily submitted by users.
2.5 Technical & Usage Data
- IP address
- Browser type
- Device information
- Pages visited and interaction patterns
3. How We Use Your Information
We collect personal information only where necessary for legitimate business purposes, including:
3.1 Providing Services
- Processing bookings and payments
- Guest communication and support
- Identity verification
3.2 Service Improvement
- Improving website functionality
- Enhancing guest experience
- Data analysis and service optimisation
3.3 Marketing Communications
We may send updates and promotional material where consent has been provided. You may opt out at any time using the unsubscribe function or by contacting us.
3.4 Legal & Security Purposes
- Compliance with legal obligations
- Fraud prevention and risk management
- Protection of property, guests and staff
4. Disclosure of Personal Information
We may disclose personal information to:
- Accommodation partners and property operators where required for booking fulfilment
- Service providers that support website hosting, payment processing or IT systems
- Government authorities or regulators where required by law
We do not sell, rent or trade guest personal information to third parties for commercial gain.
5. Overseas Disclosure
Some data may be stored or processed using cloud providers located outside Australia. When this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards equivalent to those required under Australian law.
6. Data Security
We implement reasonable technical and organisational measures to protect personal information including:
- Secure servers and encrypted storage
- Access controls and authentication protocols
- Monitoring of system access
- Secure payment gateways
These measures aim to protect against unauthorised access, misuse, interference, loss or disclosure.
7. Data Retention & Deletion
Personal information is retained only for as long as necessary to fulfil booking, financial, legal and compliance obligations.
Where no longer required, information is securely deleted or de-identified in accordance with internal data handling procedures.
8. Your Rights
Under the Privacy Act, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Make a privacy complaint
Requests can be made by contacting us using the details below.
9. Notifiable Data Breaches
In accordance with the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a data breach occurs that is likely to result in serious harm.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available to our guests.
11. Contact Us
For privacy enquiries or requests, please contact:
C Bargara Resort
Email:
Website: www.cbargara.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au